Privacy policy

This English version is provided for convenience. In case of any discrepancy, the Spanish version prevails.

1. Data controller

The controller of the personal data collected through this website is Dayanna Contreras Dental Care Studio, with its practice at Cl. 33 #43-85, Consultorio 1622, Torre médica Metropolitan Salud, La Candelaria, Medellín, Colombia.

Contact channel for personal data matters: WhatsApp +57 305 899 4967 or a written communication delivered to the practice address.

2. Legal framework

This policy is governed by Statutory Law 1581 of 2012, Decree 1377 of 2013 (incorporated into Single Regulatory Decree 1074 of 2015) and the other Colombian regulations that supplement or amend them.

3. Data we collect

When you complete the consultation form on the website, we collect the following data:

• Name.
• Email address.
• WhatsApp number.
• Reason for your inquiry, selected from a list.
• Message, if you choose to write one (optional).
• How you found us, if you choose to tell us (optional).
• A record that you accepted this Privacy Policy.

If you message us directly on WhatsApp, we process the information you choose to share in that conversation.

As with any website, the hosting server may log technical access data, such as the IP address, the browser type and the date and time of the visit, for security and operational purposes.

4. Sensitive and health data

The form does not request detailed medical information or other sensitive data. We ask that you do not include medical history, diagnoses or medical documents in your message: that information is discussed during the consultation, through the appropriate channel.

You are not required to provide sensitive data. If you voluntarily choose to include any information about your health, we will use it solely to handle your request and will treat it confidentially.

5. Purposes of processing

We use your data solely to:

• Handle and respond to your consultation request or your inquiry.
• Contact you by email or WhatsApp to guide you on the next step and arrange the consultation.
• Manage the inquiries we receive.
• Where appropriate, improve the care and service we offer.

We do not use the form data for purposes other than those described in this policy.

6. Authorization

By ticking the box “I have read and accept the Privacy Policy” and submitting the form, you give your prior, express and informed authorization for the processing of your data for the stated purposes.

7. How your data is managed and protected

Requests submitted through the form are sent by email to the studio; the form does not store them in the website’s database.

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration.

We keep your data for as long as necessary to fulfill the purposes described and to meet any applicable legal obligations.

8. Who we share it with

We do not sell or transfer your personal data. For the website and communications to work, your data may be processed by technology providers, such as web hosting and email services, acting on behalf of the studio. Some of these providers may store the information outside Colombia; in that case, we seek to ensure that they offer adequate levels of protection.

If you choose to communicate via WhatsApp, that conversation is also governed by that service’s terms and privacy policy.

We may disclose data to authorities where there is a legal obligation or an order from a competent authority.

9. Your rights

As the data subject, you have the right to:

• Know, update and rectify your personal data.
• Request proof of the authorization granted.
• Be informed about how your data has been used.
• File complaints with the Superintendence of Industry and Commerce (SIC) for violations of the regulations.
• Revoke the authorization and request the deletion of your data where applicable.
• Access your personal data free of charge.

10. How to exercise your rights

You may submit inquiries or claims via WhatsApp +57 305 899 4967 or by written communication to the practice address, stating your name, the contact method we should use to reply and a description of your request.

Inquiries are answered within a maximum term of ten (10) business days and claims within a maximum term of fifteen (15) business days, under the terms of articles 14 and 15 of Law 1581 of 2012.

11. Minors

If the request concerns a minor, it must be made by their parent or legal representative.

12. Changes to this policy

We may update this policy to reflect changes to the website or to the regulations. We will publish the current version on this page, with its date of update.